24-hour emergency service

Call immediately for any of these

• Burning smell, smoke, or scorch marks from an outlet, switch, or the panel
• Sparks or arcing from any device or fixture
• Buzzing, humming, or crackling coming from the electrical panel
• An outlet or switch plate that is hot to the touch
• A downed or damaged service line to the building
• Water in contact with the panel, outlets, or wiring after a flood or leak
• Total loss of power when the neighbors still have theirs
• Partial power — half the house dead, or lights unusually bright or dim

What to do before we get there

If you can reach the breaker for the affected circuit safely and dryly, switch it off. If the problem is at the panel itself, or the panel is wet, do not touch it — leave the area and call from outside.

Do not use water on an electrical fire. If there are open flames, call 911 first and us second.

Partial power, or lights that are unusually bright in one part of the building and dim in another, can indicate a lost neutral. That condition can damage every appliance in the building and should be treated as urgent.

How our emergency response works

The emergency line is answered by a person, not a machine, at any hour. You'll describe what's happening, we'll tell you what to do to make the area safe, and a licensed electrician is dispatched. After-hours rates apply and we'll tell you what they are on the phone, before anyone gets in a truck.