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Submit an electrical ticket

Log an issue at any hour. Tell us how urgent it is first — that determines who sees it and how fast.

Reference —

Note

Checking office hours…

How urgent is it?

Answer honestly. Over-stating it slows down the people who actually are in danger; under-stating it delays your own repair.

Emergency — unsafe right now Burning smell, smoke, sparking, a hot outlet or panel, water on electrical, or a downed line. Call, don't submit Urgent — no power, can't operate The property or business can't function. Nothing is burning or sparking, but you're down. Same or next day Standard — broken but safe A dead circuit, a fixture out, a receptacle that stopped working. Annoying, not dangerous. 2–3 business days Planned work — quote or schedule An upgrade, an installation, or a project you want priced and put on the calendar. Quote within a week

Stop — don't file a ticket

Call us right now instead.

A ticket sits in a queue. What you've described shouldn't. Call the line below, and while it's ringing:

Switch off the breaker for the affected circuit if you can reach it safely and it's dry
If the panel itself is the problem, or it's wet, don't touch it — leave the area and call from outside
Get people and pets away from the outlet, fixture, or equipment involved
Don't put water on an electrical fire. If there are flames, call 911 first

24-hour emergency line

(317) 488-0539

Who are you?

This changes what we need to know and who picks the ticket up.

Homeowner It's my house Commercial / GC Business, build-out, or job site Investor / manager Rental, multifamily, or portfolio

The details

Your name

Phone

Best way to reach you

Address where the work is needed

Roughly how old is the house

Have you checked the breaker

When can we get in

Company

PO or work order number

Site contact on the ground

Operational impact

Access hours and site requirements

Property or portfolio name

Unit or building number

Is it occupied

How do we get in

Tenant name and phone, if we should contact them directly

What's happening

You'll get a call back to confirm before anyone is dispatched.

What happens next

When you'll hear back.

These are the targets we hold ourselves to. Severe weather with widespread outages stretches everyone's, including ours — we'll tell you if that's the situation rather than letting you wonder.

Severity	First response	On site
Emergency	Immediately, by phone	Dispatched on the call
Urgent	Within 1 hour of opening	Same or next business day
Standard	Same business day	2–3 business days
Planned	Next business day	Scheduled with you

Sparking, burning smell, or no power?

Don't wait for business hours. Shut the breaker off if you can reach it safely, get everyone clear of the area, and call. Someone answers this line at 2 a.m.

24-hour emergency line

(317) 488-0539